Privacy Policy

1. Introduction

HandPan Joe (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit handpanjoe.com or use our services.

HandPan Joe is operated by Joe Jordan, based in Pembrokeshire, Wales, United Kingdom.

2. Information We Collect

Information you provide directly:

• Name and email address when you submit a contact or booking enquiry
• Message content from contact forms
• Email address when you sign up for our mailing list or course waitlist

Information collected automatically:

• Basic analytics data (pages visited, time on site, referral source)
• Device type and browser information
• IP address (anonymised where possible)

We do not collect payment information directly. Payments are processed through third-party providers who handle card details under their own privacy policies.

3. How We Use Your Information

We use your information to:

• Respond to booking enquiries and contact form submissions
• Send course updates and newsletter content (only with your consent)
• Improve our website and services
• Comply with legal obligations

We will never sell or rent your personal information to third parties.

4. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

• Consent — when you sign up for our mailing list or submit an enquiry
• Legitimate interest — to improve our website and respond to communications
• Legal obligation — where required by law

5. Data Sharing

We may share data with trusted third-party services that help us operate our business, such as:

• Email marketing platforms
• Website hosting and analytics providers
• Payment processors (for course purchases)

All third parties are required to handle your data in accordance with applicable data protection laws.

6. Cookies

Our website uses essential cookies required for the site to function. We may also use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy. Contact form submissions and enquiries are retained for up to 2 years. Mailing list data is retained until you unsubscribe.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data (right to erasure)
• Restrict processing of your data
• Object to processing based on legitimate interest
• Withdraw consent at any time for marketing communications

To exercise any of these rights, contact us at joe@handpanjoe.com.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

10. Contact

If you have questions about this privacy policy or how we handle your data, please contact us at:

Email: joe@handpanjoe.com